Terms of Use
The following Terms of Use are entered into by and between You and Lokahi Wellness Collective (“Company”, “we”, or “us”).
The following terms and conditions, together with any documents they expressly incorporate by reference (“Terms of Use”), govern your access to and use of www.lokahiwellnesscollective.ca, including any content, functionality and services offered on or through www.lokahiwellnesscollective.ca (the “Website”), whether as a guest or a registered user.
Copyright & Content
All Rights Reserved - All content on the Website is protected by the copyright laws of Canada and international treaties to which Canada is a signatory are the property of the Lokahi Wellness Collective unless otherwise noted. Except as otherwise provided for under copyright law, this website and its content may not be copied, published, distributed, downloaded or otherwise stored in a retrieval system, transmitted or converted, in any form or by any means, electronic or otherwise, without the prior written permission of the copyright owner.
Disclaimer
The information on this Website is provided as general information and is not counselling advice.
Please see the full text of the disclaimer below:
General Information Only - The information on this Website operated by Lokahi Wellness Collective is for general information and education on mental health and counselling topics only.
No Professional Advice - By visiting this Website, you have not retained Lokahi Wellness Collective to give professional advice and the information on the Website should not be considered a substitute for professional advice.
No Warranty - Lokahi Wellness Collective makes no warranty as to the accuracy, validity, timeliness or completeness of any information on this Website or any Website that can be accessed through this Website.
Disclaimer – Lokahi Wellness Collective assumes no liability for any damages whatsoever, including, without limitation, indirect, special, consequential, punitive or incidental damages of any kind, whether brought in contract or tort, arising out of or in connection with this Website, the inability to use this Website or the use, reliance upon, or performance of any material contained in or accessed from this Website, or any linked Website, even if we are expressly advised of the possibility of such damages.
Own Judgment Required - By using this Website, you agree to take full responsibility for any harm or damage you suffer as a result of the use, or non-use, of the information available on this Website or the resources available for use or download from this Website. You agree to use judgment and conduct due diligence before taking any action or implementing any action or program suggested or recommended on this Website.
Testimonials - Any testimonials presented on this Website from past clients or customers of our products and services are actual and truthful statements. By using this Website, you specifically recognize and agree that the testimonials are not a guarantee of results that you or anyone else will obtain by using any products or services offered on this Website.
Updates - Information on this Website may be changed or updated at any time without notice.
Privacy
We respect your privacy and follow the principles of PIPEDA in the collection of Personal Information from you on our Website. Please see our full text of our Privacy Policy here .
Email And Other Electronic Communications
Visiting the Website or sending emails to the Company constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically, via email and on the Website, satisfy any legal requirement that such communications be in writing.
We would be pleased to communicate with you by e-mail, and there are various places on this Website that provide you the ability to send an electronic communication to the Company. Any such email or other electronic communication, however, does not create a business relationship or any contractual relationship. As set forth more fully in our Privacy Policy, we will take reasonable steps to ensure that any communications remain confidential, but we cannot guarantee the security of such communications and cannot guarantee that we would not be required to disclose such communications as a result of a court order.
User Communication
The Website may contain chat areas, news groups, forums, communities, comment sections or other message or communication facilities designed to enable you to communicate with the public at large or with a group.
You agree that when using features of the Website that allow for communication by you, that you will not defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others.
You agree not to publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information, or upload files unless you own or control the rights thereto or have received all necessary consents.
You agree not to advertise or offer to sell or buy any goods or services for any business purpose, or harvest or otherwise collect information about others, including e-mail addresses, without their consent or violate any applicable laws or regulations.
The Company has no obligation to monitor the user communications but reserves the right to review materials posted to the Website and to remove any materials in its sole discretion. The Company reserves the right to terminate your access to any or all of the user communication services at any time without notice for any reason whatsoever and to disclose any information as necessary to satisfy any applicable laws.
Cancellation and Refund Policies
A minimum of 48 hours’ notice by phone or email is required for appointment cancellation or rescheduling. Sessions with less than 48-hours’ notice are subject to be billed at half of the session fee; sessions with less than 24-hours’ notice and no-shows are charged at the full session fee. Appointments are considered “no-shows” when a client is later than 15 minutes from their session start time. Further sessions will not be booked until the fee is paid in full. There is no penalty for changing an in-person session to a virtual session, even at the last minute.
If you are feeling unwell or have been advised of a potential COVID-19 exposure, you must let us know as soon as possible. If this is within the 24-hour cancellation period you will be offered an online session in place of the in-person one. If you have any concerns about attending an online appointment, please let your counsellor know to arrange alternative options.
No Refund
Our business does not provide refunds of any kind for any reason. You can cancel your appointment and cease to participate in any of our programs or services, however, this will not warrant a refund of any kind.
Changes To the Terms Of Use
We may revise and update these Terms of Use from time to time in our sole discretion. All changes are effective immediately when we post them, and apply to all access to and use of the Website thereafter. Your continued use of the Website following the posting of revised Terms of Use means that you accept and agree to the changes. You are expected to check this page from time to time so you are aware of any changes, as they are binding on you.
Jurisdiction
This agreement between you, the user, and Lokahi Wellness Collective, shall be governed by, and interpreted in accordance with, the laws of the province of British Columbia and the laws of Canada applicable therein. You hereby consent and submit to the exclusive jurisdiction of the courts of the province of British Columbia in any proceeding related to this agreement.
Contact Information
We welcome your questions about the Terms of Use. You can contact us here:
Lisa Pereversoff
Kelowna, BC V1V3B4
info@lokahiwellnesscollective.ca or 778-215-1500
Updated as of July 27, 2024